Terms of Service - Preventive Medicine Shop

Effective Date: July 27, 2026
Last Updated: July 27, 2026

These Terms of Service, referred to as the “Terms,” govern your access to and use of PMAACT.com, including the PMAACT online shop, customer accounts, website content, forms, communications, and related online services.

The website and online shop are operated by Preventive Medicine Anti-Aging & Chelation Therapy, LLC, also referred to as “PMAACT,” “Preventive Medicine,” “we,” “us,” or “our.”

By accessing the website, creating an account, submitting information, placing an order, or purchasing a product, you agree to these Terms and our Privacy Policy.

Do not use the website or place an order if you do not agree to these Terms.

1. Business Information and Locations

PMAACT operates healthcare clinics in California and Georgia.

Beverly Hills Clinic

Preventive Medicine Anti-Aging & Chelation Therapy
8693 Wilshire Boulevard, PH 300
Beverly Hills, California 90211
Phone: 310-303-1200
Email: infoBH@pmaact.com

Ringgold Clinic

Preventive Medicine Anti-Aging & Chelation Therapy
148 Cobb Parkway
Ringgold, Georgia 30736
Phone: 706-891-1200
Email: infoRing@pmaact.com

Online Shop Customer Service

Email: contact.pmaact@gmail.com
Phone: 706-891-1200

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to purchase products through the online shop.

By using the website or placing an order, you represent that:

You are at least 18 years old
The information you provide is accurate and complete
You are authorized to use the payment method submitted
You will use the website and products only for lawful purposes
You will comply with these Terms and applicable law

We may refuse, limit, or cancel access or orders that appear fraudulent, unauthorized, unlawful, intended for unauthorized resale, or inconsistent with these Terms.

3. Medical Emergencies

PMAACT.com, the online shop, website forms, email, text messaging, and customer-service channels are not emergency medical services.

Do not use the website or online shop to seek emergency medical assistance.

If you believe you are experiencing a medical emergency, call 911 or seek immediate emergency medical care.

4. No Medical Advice Through the Online Shop

Product descriptions, articles, videos, reviews, testimonials, educational materials, frequently asked questions, and other website content are provided for general informational and commercial purposes.

Website and online-shop content is not a substitute for:

A medical examination
A diagnosis
Laboratory testing
Medical advice
Treatment from a qualified healthcare professional
Advice from a pharmacist regarding medication or supplement interactions

Purchasing a product, submitting a website form, or communicating with customer service does not create a physician-patient relationship.

A physician-patient relationship is established only through an appropriate clinical encounter, evaluation, consent process, and documentation.

Do not disregard professional medical advice or delay seeking medical care because of information found on the website.

5. Dietary Supplement Disclaimer

Products sold through the online shop may include vitamins, minerals, botanicals, amino acids, probiotics, powders, capsules, tablets, liquids, and other dietary supplements.

These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.

Dietary supplements are not substitutes for prescription medication, medically necessary treatment, a balanced diet, or appropriate medical care.

Before using any supplement, consult an appropriately licensed healthcare professional, particularly if you:

Are pregnant or nursing
Take prescription or nonprescription medication
Have allergies or sensitivities
Have a chronic medical condition
Are receiving medical treatment
Are scheduled for surgery
Have experienced a prior reaction to a supplement
Are purchasing the product for another person

Stop using a product and seek appropriate medical attention if you experience an adverse reaction.

6. Product Claims and Individual Results

We attempt to ensure that statements about products are truthful, accurate, and supported.

No statement on the website should be interpreted as a guarantee that a product will produce a particular health, medical, wellness, appearance, performance, weight-loss, hormone, energy, or longevity result.

Individual experiences and results vary based on factors that may include:

Age
Health status
Diet
Lifestyle
Genetics
Medication use
Other supplements
Dosage
Duration of use
Compliance with instructions

Testimonials and reviews reflect individual experiences and do not guarantee that another customer will receive the same result.

7. Product Information

We attempt to provide accurate information concerning:

Product names
Ingredients
Suggested use
Quantity
Packaging
Pricing
Availability
Warnings
Images
Manufacturer information

However:

Product packaging may differ from website images
Manufacturers may change ingredients, labels, warnings, formulations, or packaging
Colors may appear differently depending on your device
Availability may change without notice
Website descriptions may contain typographical or technical errors

You are responsible for reviewing the physical product label, Supplement Facts panel, ingredient list, allergen information, warnings, expiration information, and manufacturer instructions before using a product.

If information on the website conflicts with the current physical product label, do not use the product until you have contacted us or the manufacturer for clarification.

8. Orders

Submitting an order is an offer to purchase the products identified in the order.

An automated order confirmation means that we received your order. It does not necessarily mean that we have accepted or shipped the order.

We may reject, limit, hold, or cancel an order because of:

Product unavailability
Pricing or description errors
Payment problems
Suspected fraud
Security concerns
Shipping restrictions
Regulatory concerns
Product quantity limits
Suspected unauthorized resale
Incorrect customer information
Events outside our reasonable control

If we cancel an order after payment has been processed, we will issue an appropriate refund to the original payment method.

We may limit the quantity of products purchased by a person, household, account, payment method, or shipping address.

9. Prices, Taxes, and Charges

Prices are displayed in U.S. dollars unless otherwise stated.

You are responsible for:

The product price
Applicable sales or use taxes
Shipping and handling charges
Other charges clearly disclosed before purchase

The total amount charged will be displayed before you submit payment.

We may change prices at any time. A price change will not ordinarily affect an order already accepted.

If a product is listed at an obviously incorrect price because of a technical or human error, we may cancel the order or contact you for approval of the corrected price.

10. Payment

You authorize PMAACT and its payment processors to charge the payment method you provide for:

Products ordered
Applicable taxes
Shipping and handling
Other amounts disclosed before purchase

You represent that:

You are authorized to use the payment method
The billing information is accurate
The payment will not violate applicable law

Complete payment-card information may be collected and processed directly by a third-party payment processor.

We may cancel or suspend an order if payment is:

Declined
Reversed
Disputed
Reported as unauthorized
Associated with suspected fraud

11. Shipping and Delivery

Available shipping options, charges, and estimated delivery windows will be displayed through the website or checkout process.

Delivery dates are estimates and are not guaranteed.

Delays may result from:

Carrier operations
Weather
Holidays
Supply interruptions
Product availability
Incorrect addresses
Security reviews
Natural disasters
Labor interruptions
Events outside our reasonable control

You are responsible for providing a complete and accurate delivery address.

We are not responsible for delays or losses caused by an incorrect or incomplete address provided by the customer.

We may decline to ship products to locations where shipment is restricted, prohibited, commercially impractical, or presents regulatory concerns.

Ownership and risk of loss transfer as provided by applicable law and the shipping arrangement used for the order.

12. Lost Packages

If tracking information indicates that a package was delivered but you did not receive it:

Confirm the shipping address on the order.
Check with household members, neighbors, property staff, and nearby delivery areas.
Contact the carrier.
Contact us promptly if the package still cannot be located.

For a shipment that appears lost in transit, contact us within seven business days after the expected delivery date.

We may require reasonable documentation and cooperation with a carrier investigation before issuing a replacement or other remedy.

13. Damaged, Defective, Incorrect, or Missing Products

Inspect your order promptly after delivery.

The package arrives materially damaged
A product is defective
A product arrives opened or with a compromised safety seal
You receive the wrong product
An item is missing from the shipment

Please provide:

Your name
Order number
A description of the issue
Photographs of the product and packaging when reasonably requested

Depending on the circumstances and applicable law, we may:

Replace the product
Issue a refund
Issue store credit
Provide another appropriate remedy

Do not use or discard a damaged, opened, incorrect, or allegedly defective product until we provide instructions.

14. Return and Refund Policy

ALL SALES ARE FINAL, EXCEPT AS EXPRESSLY PROVIDED BELOW OR REQUIRED BY APPLICABLE LAW.

Because many products sold through the PMAACT online shop are ingestible health and wellness products, we generally cannot accept returns or exchanges after products have left our control.

We do not ordinarily accept returns or exchanges for:

Change of mind
Products ordered by mistake
Unwanted products
Opened or used products
Products with broken or removed seals
Products stored improperly after delivery
Products damaged after delivery
Dissatisfaction with taste, texture, packaging, or individual results
Products purchased from another seller

We will review requests involving:

Products damaged during shipment
Defective products
Incorrect products
Missing products
Orders canceled by PMAACT
Other situations in which a refund, replacement, or remedy is required by law

Shipping and handling charges are ordinarily nonrefundable unless the refund results from our error or applicable law requires otherwise.

A final-sale designation does not eliminate any nonwaivable rights involving defective, damaged, unsafe, incorrectly supplied, or materially misrepresented products.

The applicable return and refund policy, PMAACT’s legal name, and the business address must also be displayed during the purchasing process before payment is submitted.

15. Product Recalls and Safety Notices

If we learn of a manufacturer recall, safety warning, contamination concern, labeling error, or other significant product issue, we may contact affected customers using the information associated with their orders.

You agree to promptly review product-safety communications.

If a product is recalled, follow the instructions provided by PMAACT, the manufacturer, the Food and Drug Administration, or another responsible authority.

16. Subscriptions and Automatic Renewals

This section applies if PMAACT offers subscriptions, recurring shipments, memberships, automatic refills, or other automatically renewing arrangements.

Before you enroll, the offer and checkout process will disclose:

That the arrangement renews automatically unless canceled
The products or services included
The billing and delivery frequency
The amount or range of recurring charges
The length and price of any trial or promotional period
How and when to cancel
When cancellation becomes effective
Contact information for assistance

We will obtain affirmative consent before charging a recurring payment method.

After enrollment, we will provide an acknowledgment that can be retained and that includes the renewal terms, cancellation policy, and cancellation instructions.

If you enroll online, you will be provided with an online cancellation method as required by applicable law.

Cancellation prevents future renewal charges but does not ordinarily cancel or refund an order that has already been processed or shipped.

We may provide legally required:

Trial-expiration notices
Promotional-period expiration notices
Annual renewal reminders
Long-term renewal notices
Price-change notices
Material-change notices

These Terms do not replace the specific subscription disclosures presented when you enroll.

17. Promotional Offers and Discount Codes

Promotional offers and discount codes:

Must be used before expiration
May be limited to one use
May be limited to specific customers or products
May not be combined unless expressly stated
Have no cash value
May be canceled if obtained or used fraudulently
May exclude taxes and shipping
May be subject to additional terms

We may correct, suspend, or cancel a promotion containing an obvious error.

18. Customer Accounts

You may be permitted to create an online customer account.

You are responsible for:

Providing accurate account information
Maintaining the confidentiality of your password
Protecting access to your device
Restricting unauthorized access to your account
Promptly notifying us of suspected unauthorized activity

You may not create an account using false information or another person’s identity without authorization.

We may suspend or close accounts associated with:

Fraud
Abuse
Security threats
Excessive chargebacks
Unlawful activity
Unauthorized resale
Violations of these Terms

19. Email and Text Communications

By providing contact information and requesting or consenting to communications, you authorize PMAACT and its service providers to send communications relating to:

Orders
Shipping and delivery
Customer service
Accounts
Product safety
Appointments
Requested information
Products and services
Promotions, when legally permitted

Consent to promotional communications is not a condition of purchasing a product or receiving healthcare services.

Message frequency may vary. Message and data rates may apply.

You may unsubscribe from promotional email using the unsubscribe link in the message.

You may opt out of promotional text messages by replying STOP. Reply HELP for assistance.

Opting out of promotional communications will not prevent necessary transactional, safety, appointment, account, or legally required communications.

20. Product Reviews, Testimonials, and User Content

You may be permitted to submit reviews, testimonials, photographs, videos, comments, or other content.

By submitting content, you represent that:

The content is truthful
It reflects your genuine experience
You have the right to submit it
It does not violate another person’s rights
It is not fraudulent, misleading, defamatory, obscene, threatening, or unlawful
You have disclosed any material relationship, discount, compensation, or free product associated with the content

You grant PMAACT a nonexclusive, worldwide, royalty-free, transferable, and sublicensable license to use, reproduce, publish, display, distribute, edit, and adapt the submitted content for lawful business and marketing purposes, subject to applicable privacy and healthcare laws.

Do not include medical records, payment information, account credentials, or other sensitive information in publicly submitted content.

We may decline, remove, or moderate content that violates these Terms or creates legal, privacy, safety, or regulatory concerns.

Submission does not guarantee publication.

21. Intellectual Property

The website and its content, including text, graphics, logos, trademarks, photographs, videos, product descriptions, designs, software, and other materials, are owned by or licensed to PMAACT and are protected by applicable intellectual-property laws.

You may use the website only for personal, lawful, noncommercial purposes.

Without written permission, you may not:

Copy or republish substantial website content
Reproduce PMAACT branding
Create derivative commercial materials
Scrape or systematically extract website data
Reverse engineer website technology
Remove copyright or trademark notices
Misrepresent an affiliation with PMAACT
Use website content for unauthorized advertising or resale
Use automated systems in a manner that disrupts the website

22. Prohibited Conduct

You may not:

Use the website for an unlawful purpose
Submit false or misleading information
Commit or facilitate fraud
Use stolen or unauthorized payment information
Impersonate another person
Attempt unauthorized access to an account or system
Introduce malware, viruses, or harmful code
Interfere with website operation
Circumvent security controls
Harvest personal information
Place orders for unauthorized resale
Use bots or automated tools in a disruptive manner
Violate another person’s intellectual-property or privacy rights

23. Third-Party Services and Links

The website may use or link to third-party services, including:

Payment processors
Shipping companies
Social-media platforms
Maps
Video providers
Communications platforms
Analytics providers
Manufacturer websites

Third parties operate under their own terms, privacy policies, and security practices.

PMAACT is not responsible for third-party websites, services, availability, content, security, or business practices except to the extent responsibility cannot legally be excluded.

24. Website Availability and Changes

We may modify, update, restrict, suspend, or discontinue all or part of the website or online shop at any time.

We do not guarantee that the website will always be:

Available
Uninterrupted
Secure
Error-free
Free from harmful components
Accurate in every respect

We may perform maintenance, correct errors, update products, modify functionality, or remove content without advance notice.

25. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE, ONLINE SHOP, CONTENT, AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

PMAACT DISCLAIMS IMPLIED WARRANTIES TO THE EXTENT THEY MAY LAWFULLY BE DISCLAIMED, INCLUDING IMPLIED WARRANTIES OF:

MERCHANTABILITY
FITNESS FOR A PARTICULAR PURPOSE
TITLE
NON-INFRINGEMENT

We do not warrant that:

The website will meet every user’s requirements
Products will produce a particular result
Website content will always be complete or error-free
The website will always be available
Every product will be suitable for every person

This section does not eliminate:

Rights that cannot legally be waived
Express manufacturer warranties
Responsibility that cannot legally be excluded for defective, unsafe, or materially misrepresented products
Mandatory consumer protections

26. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PMAACT AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATING TO THE WEBSITE, ONLINE SHOP, OR PRODUCTS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PMAACT’S TOTAL LIABILITY ARISING FROM A PARTICULAR ORDER WILL NOT EXCEED THE AMOUNT YOU PAID TO PMAACT FOR THAT ORDER.

These limitations do not apply where prohibited by law, including when liability cannot legally be limited for:

Personal injury
Fraud
Willful misconduct
Gross negligence
Defective products
Violations of nonwaivable consumer rights

27. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless PMAACT and its owners, officers, employees, contractors, and service providers from third-party claims arising from:

Your unlawful use of the website
Your violation of these Terms
Fraudulent information you submit
Your infringement of another person’s rights
Your unauthorized resale or unlawful misuse of products

This section does not require you to indemnify PMAACT for PMAACT’s own unlawful, negligent, fraudulent, or wrongful conduct.

28. Governing Law and Consumer Protections

These Terms are governed by applicable federal law and the laws of the State of Georgia, without regard to conflict-of-law principles, except that:

California law applies to activities conducted through PMAACT’s Beverly Hills clinic when California law governs those activities.
Customers retain all mandatory consumer-protection, privacy, warranty, product-safety, and other statutory rights provided by the law of their state of residence.
Nothing in these Terms waives a right or remedy that cannot legally be waived.

Any legal action must be brought in a court with lawful jurisdiction over the parties and dispute.

These Terms do not require a consumer to bring a claim in a location prohibited by applicable consumer law.

Before commencing formal legal proceedings, the parties are encouraged to make a reasonable, good-faith effort to resolve the dispute informally.

29. Changes to These Terms

We may revise these Terms periodically.

Updated Terms will be posted on PMAACT.com with a revised “Last Updated” date.

Changes apply prospectively unless applicable law requires otherwise.

Where required by law, we may provide additional notice of material changes.

Your continued use of the website after revised Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.

30. Severability

If any provision of these Terms is found invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary or severed.

The remaining provisions will remain in effect.

31. No Waiver

Failure to enforce a provision of these Terms does not waive our right to enforce that provision or another provision later.

32. Assignment

You may not transfer or assign your rights or obligations under these Terms without our written consent.

PMAACT may transfer or assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, or similar business transaction, subject to applicable law.

33. Entire Agreement

These Terms, together with the Privacy Policy, any posted Shipping Policy, Return and Refund Policy, subscription terms, product-specific terms, and disclosures presented during checkout, constitute the agreement governing your use of the website and online-shop purchases.

Specific terms displayed for a particular product, promotion, or subscription control if they conflict with these general Terms.

34. Contact Information